Bus and passenger transport
Bus and passenger operators coordinate drivers, conductors, depots and passengers around tight timetables. GT Connect makes the internal calls instant and the morning briefing simple.
Challenges
Each depot gets the same update on a separate call.
Drivers and conductors need a simple way to reach control.
Booking changes and lost-item queries flood the phone line.
A short morning video call with supervisors from each depot, with the roster shared on screen.
Drivers and conductors install GT Connect on their phones and reach the control room without dialing.
Passengers ask about seats, timings or refunds in website chat; your booking desk answers from one inbox.
Honest status
The features most relevant to bus and passenger transport, with their honest status.
| Capability | Status |
|---|---|
| 1:1 video, screen share and group video in the browser | Available |
| Team calls in the browser (extension to extension)WebRTC, encrypted in transit | Available |
| Group calls with 3 or more peopleBest for small groups today | Available |
| Chat widget for your website with an agent inbox and handoff to a person | Beta |
| Shipment status and ETA alerts | RoadmapNeeds a phone-number or messaging provider plan |
| Auto-attendant (IVR), call queues, voicemail, forwarding | RoadmapNeeds a phone-number or messaging provider plan |
FAQ
Not yet. A public phone number with an auto-attendant is on the roadmap. Today, passengers can reach you through website chat (beta).
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
