SMS and WhatsApp
Send pickup confirmations, ETA updates and delivery alerts, and let customers reply in the same thread. This product is on our roadmap and needs a messaging provider plan.
Your shipment LR 4471 has been picked up and is on the way.
Out for delivery today. Driver: Arjun. Track: yourco.in/t/4471
Can you deliver after 4 pm?
Done. We have noted delivery after 4 pm.
Planned use cases
Tell the consignor when the truck has been loaded and has left.
Let the consignee know when to expect the delivery.
Share a link to the proof of delivery once it is uploaded.
Customers reply to change a delivery time; replies land in a shared inbox.
Your team answers from one place, with templates for common replies.
Opt-in and opt-out handled per contact.
Compliance
Business messaging in India requires registered senders and approved message templates, and WhatsApp Business requires business verification. We will launch this once a licensed provider is connected and the registrations are in place.
Honest status
We label every capability so you know exactly what you can use now.
| Capability | Status |
|---|---|
| SMS from a business number, shared inbox, templatesSender registration required | RoadmapNeeds a phone-number or messaging provider plan |
| WhatsApp Business messagingBusiness verification required | RoadmapNeeds a phone-number or messaging provider plan |
| Shipment status and ETA alerts | RoadmapNeeds a phone-number or messaging provider plan |
Early access
Tell us about your team and we will invite you as soon as this is ready to try. We use your answers to decide what to build first.
We will email you when early access opens. Thank you for helping shape GT Connect.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
