Website chat
Add a chat bubble to your website with one line of code. Visitors ask for a quote or track an LR number; your team answers from a shared inbox, with an optional AI first reply.
Setup
Add the embed snippet to your website. It loads in its own sandbox and never slows the page.
Choose your welcome message and quick replies such as Get a quote or Track LR.
Chats arrive in the GT Connect agent inbox. Assign, reply and close.
Transport topics
Collect origin, destination, load and date.
Capture pickup details for your team to confirm.
Take the LR or consignment number and route it to an agent.
Log the issue with contact details for follow-up.
An optional AI reply greets visitors, answers simple questions and collects details. A "Talk to a person" option is always visible, and agents see the full conversation when they join.
Where is my shipment LR 4471?
Thanks! I've passed LR 4471 to our team. Would you like a call back?
Hi, it reached Nashik at 10:42 and is out for delivery.
Outside working hours, the widget switches to a short form so you can call the visitor back the next morning.
Protection
Honest status
We label every capability so you know exactly what you can use now.
| Capability | Status |
|---|---|
| Chat widget for your website with an agent inbox and handoff to a person | Beta |
| AI first reply with a clear "talk to a person" option | Beta |
| Transport topics: quotes, bookings, LR tracking, complaints | Beta |
| Agent inbox for website chat | Beta |
Early access
Tell us about your team and we will invite you as soon as this is ready to try. We use your answers to decide what to build first.
We will email you when early access opens. Thank you for helping shape GT Connect.
FAQ
The widget loads after your page and runs in an isolated container, so it does not interfere with your site's styles or scripts.
The AI reply is set up to collect details and answer general questions, not to confirm rates or delivery dates. Your team confirms anything that matters.
It is in beta. Request early access and we will help you set it up.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
