Healthcare
Clinics and care providers depend on fast conversations between reception, doctors, labs and branches. GT Connect makes internal calls instant and keeps patient-facing teams in sync.
Challenges
Front-desk staff spend the day transferring calls and hunting for colleagues.
Each branch gets updates on separate calls, if at all.
Appointment and rescheduling requests flood the phone line.
Live presence shows which doctor, nurse or coordinator is available, so reception connects people on the first try.
A short morning video call with coordinators from each branch, with the day's schedule shared on screen.
Patients ask for an appointment in website chat; your front desk confirms from one inbox.
Honest status
The features most relevant to clinics and care providers, with their honest status.
| Capability | Status |
|---|---|
| Team calls in the browser (extension to extension)WebRTC, encrypted in transit | Available |
| Presence and status: Available, Away, Do Not Disturb | Available |
| 1:1 video, screen share and group video in the browser | Available |
| Chat widget for your website with an agent inbox and handoff to a person | Beta |
| Appointment reminders and order status alerts | RoadmapNeeds a phone-number or messaging provider plan |
| Auto-attendant (IVR), call queues, voicemail, forwarding | RoadmapNeeds a phone-number or messaging provider plan |
FAQ
No. We do not hold healthcare-specific certifications. Do not use GT Connect to share sensitive patient records until you have reviewed our Trust center and your own obligations.
Not yet. A public business number with an auto-attendant is on the roadmap and needs a licensed phone-number provider. Today, customers can reach you through website chat (beta), and your team uses GT Connect to call each other.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
