For customer service
Customer service in transport means status questions, booking changes and complaints. GT Connect gives your team a shared chat inbox and fast internal calls to get answers from operations.
Where is my shipment LR 4471?
Thanks! I've passed LR 4471 to our team. Would you like a call back?
Hi, it reached Nashik at 10:42 and is out for delivery.
Jobs to be done
Website chats in one shared inbox.
Collect the LR number before an agent joins.
Call dispatch in one tap while the customer waits in chat.
Route customer calls to the next free agent.
Tell customers before they need to ask.
Track waiting time and missed contacts.
Honest status
We label every capability so you know exactly what you can use now.
| Capability | Status |
|---|---|
| Chat widget for your website with an agent inbox and handoff to a person | Beta |
| AI first reply with a clear "talk to a person" option | Beta |
| Agent inbox for website chat | Beta |
| Call queues, skills routing, callbacks, outbound dialer | RoadmapNeeds a phone-number or messaging provider plan |
| Shipment status and ETA alerts | RoadmapNeeds a phone-number or messaging provider plan |
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
