BetaIn testing and rolling out to early-access teams

AI that helps your team, and knows when to hand off

Today, AI greets website visitors and collects details before handing off to your team. Next, we plan call transcripts, summaries and an AI receptionist that answers when everyone is busy.

Get early access Book a demo

Agent inbox

Visitor

Where is my shipment LR 4471?

AI reply beta

Thanks! I've passed LR 4471 to our team. Would you like a call back?

Sana joined the chat

Sana Mirza

Hi, it reached Nashik at 10:42 and is out for delivery.

Today and next

Where AI fits in GT Connect

Beta
AI first reply in chat
Greets visitors, answers simple questions and collects details.
Beta
Clean handoff
A person can take over at any time with the full history.
Roadmap
AI receptionist
Answers calls, takes messages and routes callers when lines are busy.
Roadmap
Call transcripts
Searchable text of important calls.
Roadmap
Summaries and notes
Load details, ETAs and next steps captured after each call.
Roadmap
Sentiment and coaching
Spot unhappy customers and coach agents.

Our AI principles

Helpful, supervised, and clear about what it is

Always labeledCustomers can see when a reply comes from AI.
People stay in chargeAI does not confirm prices, bookings or delivery dates on its own.
Your data stays yoursWe do not sell conversation data, and we will explain exactly where AI processing happens before AI call features launch.

Honest status

What works today, and what is next

We label every capability so you know exactly what you can use now.

Feature status
Capability	Status
AI reply in website chat	Beta
AI first reply with a clear "talk to a person" option	Beta
AI receptionist and voice agent on phone calls	RoadmapNeeds a phone-number or messaging provider plan
Call transcription, summaries, sentiment and coaching	Roadmap
AI compose, translate and summarize	Roadmap
Meeting recording, captions and AI summaries	Roadmap

Available

Live and tested in the GT Connect app today.

Beta

Built and in testing; rolling out to early-access teams.

Coming soon

Planned next. No extra accounts or providers needed.

Roadmap

Planned for a later phase.

Early access

Try AI features early

Tell us about your team and we will invite you as soon as this is ready to try. We use your answers to decide what to build first.

No commitment and no payment
A short call to understand your workflow
First access to beta builds

Beta
Website chat
Chat widget with an agent inbox.
Explore Website chat
Roadmap
Contact center
Queues, routing and supervisors.
Explore Contact center
Available
Phone
Team calling in the browser.
Explore Phone

Bring your whole team one tap closer.

Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.

Get started free Contact sales

AI that helps your team, and knows when to hand off

Where AI fits in GT Connect

AI first reply in chat

Clean handoff

AI receptionist

Call transcripts

Summaries and notes

Sentiment and coaching

Helpful, supervised, and clear about what it is

What works today, and what is next

Try AI features early

You are on the list.

Works well with

Website chat

Contact center

Phone

Bring your whole team one tap closer.

Region and language