Manufacturing
Manufacturers coordinate production, quality, purchasing and sales across plants and offices. GT Connect connects them with calls, video and team channels.
Challenges
Production updates travel by walking over or by personal phone.
Photos of defects sit on personal phones when they are needed.
Open issues are lost between shifts.
Supervisors call the office from a shared computer or their phone, and see who is available first.
Post production status, quality photos and handover notes in channels the whole team can see.
Final proposal for the Mehta account is attached.
Pricing looks right. Approved from finance.
Great. Can we review it on a quick call at 2 pm?
Short walkie-talkie style messages to a group, without dialing anyone.
Honest status
The features most relevant to manufacturing teams, with their honest status.
| Capability | Status |
|---|---|
| Team calls in the browser (extension to extension)WebRTC, encrypted in transit | Available |
| Group calls with 3 or more peopleBest for small groups today | Available |
| Channels, direct messages and file sharing | Beta |
| Push-to-talk groups for field and floor teams | Coming soon |
| Dashboards: missed calls, answer time, call volume | Coming soon |
| CRM and helpdesk integrations, click-to-call | Roadmap |
FAQ
Browsers apply noise suppression to calls, which helps. In very loud areas, a headset makes the biggest difference.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
