Help center
Quick answers for the most common questions. Can't find yours? Contact our team and we aim to reply within one business day.
Help topic
Open the app link your admin shared, enter your name and role, and allow microphone access when asked.
See the install steps on the Apps page for Android, iPhone, Windows and Mac.
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Check that the browser has microphone permission (the lock or camera icon in the address bar) and that the right microphone is selected in your computer settings.
Some office networks block direct connections. Ask your admin to switch on the relay (TURN) for your workspace.
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During a call, tap the screen icon and choose a window, tab or your whole screen.
Close other apps that may be using the camera, then allow camera access in the browser.
Help topic
Browser apps must be open to ring. Keep GT Connect open during your shift. Native apps with background ringing are on the roadmap.
Yes. A voice call uses a small amount of data; video uses more. On Wi-Fi it uses no mobile data.
