Retail and e-commerce
Stores, online shops and support teams handle a constant stream of order and product questions. GT Connect gives staff instant internal calls and gives customers a website chat your whole team can answer.
Where is my order #4471?
Thanks! I have passed order #4471 to our team. Would you like a call back?
Hi! Your order left our store this morning and arrives tomorrow.
Challenges
Support spends the day reading out order updates.
Stock and promotion updates reach stores late.
Festive-season volumes double the questions without doubling the team.
Website chats with order numbers land in one inbox. The AI reply collects the number first, and any free agent picks up the chat.
Where is my order #4471?
Thanks! I have passed order #4471 to our team. Would you like a call back?
Hi! Your order left our store this morning and arrives tomorrow.
Store managers see who is available at head office and call them in the browser.
Planned automatic messages for order confirmations and status changes, so fewer customers need to ask.
Hi Meera, your appointment is confirmed for Friday at 11 am.
Reply 1 to confirm or 2 to reschedule.
2
No problem. Our team will call you to pick a new time.
Honest status
The features most relevant to retail and e-commerce teams, with their honest status.
| Capability | Status |
|---|---|
| Chat widget for your website with an agent inbox and handoff to a person | Beta |
| AI first reply with a clear "talk to a person" option | Beta |
| Ready-made topics: pricing, appointments, order status, complaints | Beta |
| Team calls in the browser (extension to extension)WebRTC, encrypted in transit | Available |
| Appointment reminders and order status alerts | RoadmapNeeds a phone-number or messaging provider plan |
| CRM and helpdesk integrations, click-to-call | Roadmap |
FAQ
Not today. Automatic lookups need an integration with your store system, which is on the roadmap. Today the chat collects the order number and an agent replies.
Not yet. A public business number with an auto-attendant is on the roadmap and needs a licensed phone-number provider. Today, customers can reach you through website chat (beta), and your team uses GT Connect to call each other.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
