Phone
Give every dispatcher, driver and office desk an extension that rings in the browser. See who is free, call with one tap, and pull others in when you need a decision.
Why teams switch
Open the app, enter your name, and you are on the team directory.
Live status means fewer calls into busy lines.
Every call is encrypted in transit.
Computers, Android phones and iPhones through the browser.
Inside Phone
Calls use the Opus codec with echo cancellation and noise suppression built into the browser, so voices stay clear even in a busy yard office.
Each person shows as Available, On a call, Away or Do Not Disturb. Do Not Disturb silences incoming calls so focused work stays focused.
Your recent calls are saved on your device with time and duration. Tap any entry to call back.
Put a caller on hold while you check something, or pass the call to the right colleague with a blind transfer. Both are in beta and being finished now.
Built for the field
Drivers install GT Connect on their phone browser and see a short list of who to call. No numbers to remember and no airtime used for internal calls on Wi-Fi.
Business numbers, outside calls, an auto-attendant and voicemail need a licensed phone-number provider. The dialer is already built into the app and switched off until that provider is connected.
| Customer | Channel | Wait | State |
|---|---|---|---|
| Booking enquiry | Voice | 1:52 | Waiting |
| LR 5520 status | Web chat | 0:48 | With Sana |
| Rate quote | 0:21 | Waiting | |
| Damage claim | Voice | 0:05 | Callback |
Honest status
We label every capability so you know exactly what you can use now.
| Capability | Status |
|---|---|
| Team calls in the browser (extension to extension)WebRTC, encrypted in transit | Available |
| HD audio with echo and noise suppression | Available |
| Presence and status: Available, Away, Do Not Disturb | Available |
| Incoming-call screen, ringtones and mute | Available |
| Group calls with 3 or more peopleBest for small groups today | Available |
| Call history with one-tap call backStored on your device today | Available |
| Hold and blind transfer | Beta |
| Warm transfer, call park, ring groups, call waiting | Coming soon |
| Push-to-talk groups for drivers | Coming soon |
| Call recording on your device | Coming soon |
| Server-side call recording | Roadmap |
| Dialer and keypad for outside numbersThe screen exists in the app and is switched off | RoadmapNeeds a phone-number or messaging provider plan |
| Business numbers, outside calls, toll-free, porting, caller ID | RoadmapNeeds a phone-number or messaging provider plan |
| Auto-attendant (IVR), call queues, voicemail, forwarding | RoadmapNeeds a phone-number or messaging provider plan |
| Number masking between drivers and customers | RoadmapNeeds a phone-number or messaging provider plan |
| Emergency callingDepends on telecom rules once outside calling is live | Roadmap |
| Online fax | Not planned |
| GT Connect today | Desk phone system | |
|---|---|---|
| Hardware needed | Your existing computer or phone | Desk phones and a PBX box |
| Calls inside the team | Included in the Free plan | Included |
| Calls to outside numbers | Roadmap (needs a provider) | Included through a phone line |
| Works for drivers on the road | Yes, on their phone browser | No |
| Video and screen share | Included | Not available |
| Setup time | Minutes | Days to weeks |
A desk phone system here means a typical on-premises office PBX. Your setup may differ.
FAQ
Current versions of Chrome, Edge, Safari and Firefox on computers, and Chrome or Safari on phones.
The browser adjusts audio quality automatically. For strict office firewalls, GT Connect supports a relay (TURN) that your workspace can switch on.
Not yet. Number porting is part of the outside-calling roadmap, which needs a licensed provider.
No. Recording on your device is coming soon, and server-side recording is on the roadmap. We will always show a clear notice when recording is on.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
