Hospitality
Hotels, restaurants and travel desks run on quick coordination between the front desk, housekeeping, kitchen and management. GT Connect makes every team one tap away.
Challenges
The front desk walks over or shouts across the lobby.
Open guest requests are forgotten between shifts.
Reservation and amenity questions tie up the front desk.
Reception calls housekeeping, the kitchen or the manager in one tap from a shared computer.
Post open guest requests and handover notes in channels the next shift can see.
Final proposal for the Mehta account is attached.
Pricing looks right. Approved from finance.
Great. Can we review it on a quick call at 2 pm?
Guests ask about rooms, tables or timings in website chat; your team answers from one inbox.
Honest status
The features most relevant to hospitality teams, with their honest status.
| Capability | Status |
|---|---|
| Team calls in the browser (extension to extension)WebRTC, encrypted in transit | Available |
| Presence and status: Available, Away, Do Not Disturb | Available |
| Channels, direct messages and file sharing | Beta |
| Chat widget for your website with an agent inbox and handoff to a person | Beta |
| Push-to-talk groups for field and floor teams | Coming soon |
| Appointment reminders and order status alerts | RoadmapNeeds a phone-number or messaging provider plan |
FAQ
Yes. GT Connect runs in the browser, so a shared front-desk computer can stay signed in.
Not yet. A public business number with an auto-attendant is on the roadmap and needs a licensed phone-number provider. Today, customers can reach you through website chat (beta), and your team uses GT Connect to call each other.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
