Courier and last mile
Courier and last-mile teams face a constant stream of tracking questions. GT Connect gives hubs and riders fast internal calls and gives customers a website chat your whole team can answer.
Where is my shipment LR 4471?
Thanks! I've passed LR 4471 to our team. Would you like a call back?
Hi, it reached Nashik at 10:42 and is out for delivery.
Challenges
Customer service spends the day reading out tracking updates.
Hubs cannot quickly confirm an address or a delivery window with a rider.
Festive season volumes double the questions without doubling the team.
Website chats with AWB or LR numbers land in one inbox. The AI reply collects the number first, and any free agent picks up the chat.
Where is my shipment LR 4471?
Thanks! I've passed LR 4471 to our team. Would you like a call back?
Hi, it reached Nashik at 10:42 and is out for delivery.
Hub staff see which riders are available and call them in the browser, with no airtime used on Wi-Fi.
Planned automatic messages for out-for-delivery and delivered events, so fewer customers need to ask.
Your shipment LR 4471 has been picked up and is on the way.
Out for delivery today. Driver: Arjun. Track: yourco.in/t/4471
Can you deliver after 4 pm?
Done. We have noted delivery after 4 pm.
Honest status
The features most relevant to courier and last mile, with their honest status.
| Capability | Status |
|---|---|
| Chat widget for your website with an agent inbox and handoff to a person | Beta |
| AI first reply with a clear "talk to a person" option | Beta |
| Transport topics: quotes, bookings, LR tracking, complaints | Beta |
| Team calls in the browser (extension to extension)WebRTC, encrypted in transit | Available |
| Shipment status and ETA alerts | RoadmapNeeds a phone-number or messaging provider plan |
| Number masking between drivers and customers | RoadmapNeeds a phone-number or messaging provider plan |
FAQ
Not today. Automatic lookups need an integration with your tracking system, which is on the roadmap. Today the chat collects the number and an agent replies.
Number masking is on the roadmap and needs a phone-number provider.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.
