Freight and logistics
Freight desks juggle quotes, bookings and carrier updates all day. GT Connect speeds up the conversations inside your team and captures quote requests from your website.
Challenges
Enquiries come in by phone, email and website forms, and some never get a reply.
Sales, operations and accounts pass the same customer around by forwarding calls and messages.
Rate sheets and routes are easier to agree when everyone sees the same screen.
The chat widget asks for origin, destination, load type and date, then puts the request in your agent inbox for the pricing desk.
Start a video call with your colleagues and share the rate sheet, so pricing and operations agree before you call the customer back.
Planned integrations will open the right shipment when a call comes in and log calls automatically.
POST https://your-tms.example/hooks/gt
{
"event": "call.ended",
"from": "ext-101",
"to": "driver-MH12-4471",
"duration_s": 252,
"trip_id": "TRP-20931"
}Honest status
The features most relevant to freight and logistics, with their honest status.
| Capability | Status |
|---|---|
| Team calls in the browser (extension to extension)WebRTC, encrypted in transit | Available |
| 1:1 video, screen share and group video in the browser | Available |
| Chat widget for your website with an agent inbox and handoff to a person | Beta |
| Transport topics: quotes, bookings, LR tracking, complaints | Beta |
| Transport system and CRM integrations, click-to-call | Roadmap |
| Business numbers, outside calls, toll-free, porting, caller ID | RoadmapNeeds a phone-number or messaging provider plan |
FAQ
Not yet. Guest access with join links is coming soon with scheduled meetings.
No. It collects the details your pricing desk needs; your team confirms the rate.
Start free with team calls, video and screen share today. Talk to us about numbers, chat and contact center plans.